FAQs

FAQ

Where do Durango Coolers work best?

What is Evaporative Cooling?

Evaporative Cooling draws fresh air from outside your home, filters it, cools it via a honeycomb pad, and then circulates it through your home, forcing out hot, stale air through open doors and windows.

What are the advantages of Evaporative Cooling?

Circulates only fresh, clean air

Gentle on noses, eyes and skin

Reduces the spread of air-borne infections

Provides relief to allergy and asthma sufferers

Indoor plants thrive

Up to 50% cheaper to buy and install than comparable ducted refrigerated units

Up to 80% cheaper to run

How often and when should I clean my Bonaire unit?

We recommend cleaning your Bonaire unit once in the middle of the year and again at the end of the summer.  It is best to use clean fresh water when cleaning out the unit.  The recommend process for cleaning your unit is set out in the Owner’s Manual.  If your unit operates in areas with harsh water, you may need additional cleaning throughout the year.

How much energy does Evaporative Cooling save versus a refrigerated system?

A Bonaire Evaporative Cooler uses approximately one quarter of the
electrical energy required versus a refrigerated system.

Do I need to have my windows open when my Bonaire unit is running?

Always ensure that there is an open window or door through which the air can exhaust. This constant air exchange is essential, and a major benefit provided by Bonaire fresh air cooling.
(Do not open doors or windows on the windward side of the home).

How long will my pads last?

The life of your pads will depend on many different variables such as the quality of the water used as well of how often they are cleaned.  On
average our pads will last between 2 in areas of very poor water quality and up to every few years in areas of better water quality.

What is the warranty on my Bonaire unit?

All Bonaire units come with a lifetime cabinet corrosion warranty

Is this bleed off required or can it be restricted?

The bleed off rate is set in the factory to allow for optimum performance of the pads and the unit.  It can be restricted to minimize the flow, but this will shorten the life of the pads.

How quiet are Durango units?

The specially designed axial fans and 2 motor system, one for the fanand one for the pump, ensure minimum noise and maximum cooling performance evenon low speed.

What is Intertek Certification?

Certification. Formally confirming that your products and services meet all trusted external and internal standards. Certification proves your credibility to the market. To deliver that credibility, Intertek maintains extensive global accreditations and recognitions for our testing and certification services.

The ETL Mark is proof of product compliance to North American safety standards. Authorities Having Jurisdiction (AHJs) and code officials across the US and Canada accept the ETL Listed Mark as proof of product compliance to published industry standards. Retail buyers accept it on products they're sourcing.

Payments

How can I pay for my order online?

You can pay for your order online using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Discover, Diners Club and Wallets like Apple Pay, Google Pay, Facebook Pay.

Is my payment information secure?

All payments are secure, encrypted and processed via Shopify Payments which is PCI compliant and supports 3D Secure checkout.

Do you accept any alternate forms of payment?

Currently we accept only prepaid orders using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Discover, Diners Club and Wallets like Apple Pay, Google Pay, Facebook Pay.

Delivery and Shipping

Do you deliver to my location?

We may not be able to deliver to some locations, and some products are limited in delivery locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

When will I receive my order?

Orders are dispatched within 2 business days (excluding weekends and holidays), and are delivered within 4-7 business days depending on your location.

What is the status of my order?

All products are sent via trackable courier and you will receive a tracking number upon the dispatch of your order via registered email id and phone number. We endeavour to dispatch all orders within the estimated range of days provided for each product where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery caused by factors outside of our control.

Usage & Maintenance

How do evaporative air coolers work?

Bonaire’s Evaporative Air Coolers are built with three main components. A fan, water circulating pump system, and honeycomb padding for effective cooling. This 3-speed fan absorbs warm air. Then evaporation converts the moisture into water vapor and cools it down. A more humid air then flows out from the other side.

It is important to ventilate while using an evaporative air cooler. Simply open a window or keep the door open to eliminate over-humidity and allow the circulation of fresh air. Also, honeycomb padding may have some distinct odor when used first, but it will slowly dissipate in a few hours.

How is an air cooler different from a standard fan?

Standard fans use their blades to circulate air in the room, but they don’t cool the hot air. Air coolers use the natural process of evaporation to cool the hot air and use a powerful fan to distribute cool air in the entire room. When water transforms into water vapor through evaporation, the temperate of hot dry air can drop significantly.

How large of an area will it cool?

The CFM of the cooler indicates its cooling capacity. For instance, a cooler with a CFM of 600, can affect a radius of around 400 sq. ft. A cooler with a CFM of 3100 can cool a space of around 950 sq. ft. Evaporative air cooling also depends on the humidity and heat of its environment.

Can I use an air cooler while running central air or central heat?

An evaporative air cooler can minimize the need of solely depeding on central air conditioners to cool your home. They help to circulate air all around the room while boosting the AC’s cooling action. Less air conditioning means more cost savings. Air coolers also help to add moisture to the over-dried air caused due to air conditioning. Evaporative air coolers act as a humidifier in winters.

So, it's not an air conditioner, right?

YES. Bonaire’s Evaporative Air Coolers don’t depend on refrigerant gas or heavy compressors to lower air temperatures. Portable air coolers gradually reduce the heat by using the evaporation method. Bonaire’s evaporative coolers work efficiently in hot and dry weather conditions by releasing a cool breeze just like the refreshingly cool air flowing across the lake. Warm air is absorbed into the air cooler which is then filtered through a honeycomb cooling medium that naturally cools and humidifies it.

Support & Spares

How do I get support?

We are dedicated to making our customers happy. If you have a question or concern, you may connect with using the Contact Us.

Where can i get my spare parts?

You may buy the required spare parts from our website.