Hi there,
Thank you for taking the time to leave a review for our Water Distributor P Grey! We are happy to hear that it is working well for you. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!
Best,
Customer Service Team
Our order arrived in a good time. When an item was missing, they responded quickly and delivered the product. We will definitely do business here again.
it did not match my controller, and did not work after i spent around $7.00 for battery's
We are sorry you ordered the wrong remote. Contact customer service and we will see if we can get you the correct version.
I have been buying replacement parts and supplies for my Bonaire Durango evaporative cooler. The parts always get here quickly and are always exactly what I ordered. Thank you.
This is my third Bonaire. One on my house and one on the garage. The oldest one, about 10 years old, became heavily scaled after I failed to keep the bleed off line open to keep the TDS down.
I ordered some replacement hardware but received used or defective items. I emailed customer service, and they quickly sent out a replacement. While things don’t always go perfectly, this company was prompt in resolving the issue. I will continue to support this company whenever I need parts. Thank you!
We apologize that our product did not meet your expectations. Please provide us with more information about your unit so we can better assist you. Thank you for your feedback.
Great product, easy to install. Light. Durable material would recommend it to everyone.
the company answered questions very fast shipping is accurate and all myquestions about my cooler have been correct and I thank the company for such accurate polie employees
I bought this at home depot 5 years ago and it has never let me down. It runs well and can cool down a pretty large space. My ONLY complaint is that it doesn't have one lower setting because it can be a bit loud with how much air it pushes. I guess that's the trade off, get lots of air and good cooling with moderately higher noise.
The pads fit perfect but no retainer clips in the box. I broke the old retainer clips while taking the old pad off so I had to get some wire and make my own retainer clips.
DO NOT BUY ANYTHING FROM THIS COMPANY!!! THEIR WARRANTY IS A JOKE I BOUGHT 2 4500 DURANGO'S AND BOTH HAD PROBLEMS RIGHT OF OF THE BOX!!!! STICK WITH MASTER-COOLERS OR A MINI SPLIT. BONAIRE'S PHONE SYSTEM JUST TELLS TO TO GO TO A WEBSITE AND HANGS UP ON YOU, A LITTLE SAVINGS ISN'T WORTH THE HEADACHE!!!!
Dear valued customer,
We are sorry to hear about your experience with our product. We take customer satisfaction very seriously and we apologize for any inconvenience you may have experienced with our warranty process. We would like to assist you further with your concerns and make things right. Please reach out to us at [insert customer service contact information] and we will do our best to resolve the issues you have encountered. Thank you for bringing this to our attention and we hope to have the opportunity to make things right for you.
Best regards,
Bonaire
I have the Bonaire Durango 2800. What can I say, it rocks! The filter pads can last multiple seasons depending on whether hard or soft water is involved.
Have owned Bonaire Durango 20+years replacing a few parts along the way finally had to get a new one looking forward for another 20 years of cool !! Thanks from an Idaho spud !!!!!
We live in AZ, and can run Bertha most of the summer. We have saved a ton on our electric bill...I would hug Bertha, but she is busy blowing cool air into our house.
Durango pads are the best because they are the original for my durango evaporative cooler.
We've only had the item in home a very short time and so far quite pleased with the performance. I purchased this item for my son's room and if it continues to work well I plan to order another as now my wife wants one. I'll let you know in about 30 days
Our evaporative cooler came with the other remote, the one which requires 2 AAA batteries. After a year and a half of operation, the remote just gave up. Placed new batteries in it, nothing. Order this yesterday, received it and replacement pads today. It worked as soon as I placed a battery in it. My Ford Escape key fobs uses the same battery as this so I was able to test it right out of the box.