I returned the fan as I didn’t need it. Apparently your customer service employee won’t go locate it as it got sent to wrong freight department at your business. I basically was told to pound sand and “we’re not wasting employee time to find it” You guys set the bar on how not to take care of customers. You lost one today
Your refund was processed today for the incorrect motor you ordered. You should see it in a few days back in your account.
We bought the Bonaire 4500 cooler and it has been a life changer. I thought it was the end when I had to replace the media pads last year. We bought the replacement pads at Home Depot not realizing they were a knock off and not made by Bonaire. The smell was HORRIFIC, my daughter called it "giraffe enclosure smell". After 3 days of soaking, washing and running the cooler I had to return because of the smell. Fast forward to this year, I came directly to the company and ordered the pads. I'm so happy, no nasty smell! It's a shame Home Depot does not sell the genuine media pads because the ones they sell in store are awful. We have our wonderful cooler back and just as happy as the day we bought it.
Can’t say enough. We went from compresser AC and got a Durango. Day and night difference. 10 of our friends and neighbors switched. It’s so efficient for power. Freezes us in a good way. LOVE YOU GUYS. YOU CHANGED MY WORLD. Have units in the house and cabin and pottery studio. Thank you!
Great product and easy to install.
The new pump doesn't work, it comes on the fan works but the pump won't pump water something else must be wrong.
they work great and i have no leaks
Absolutely impressed with the Bonaire Durango cooler. Second one in second house. They work awesome.
Going on 3 yrs and works great. My electricity bill was crazy with AC/HVAC my first summer in new house in New Mexico and AC needed recharge often. It cost me about $500-$600. After I installed, my electricity bill went down 50% and paid for itself in 6 months. I just remounted on window for the third year and noticed I need a new float, it had lots of hard water buildup so I’ll get one at Home Depot tomorrow. I rinse pad often and it’s held up so far. Easy install, Remote control, it’s awesome. I even plug power cord into a Defiant smart plug and I can turn it on and off with my phone, even when I’m not home.
I have used Bonaire to order parts for 14 years. They always send my order correct and fast.
Great padslast long easy to clean
Premium Durango Window Pad Kit 4500/5900 (Includes Retainer Clips)
Four years ago I replaced my aging metal evaporative cooler with a Bonaire. It came with pads already of course and while I used to have to change the pads every year, the Bonaire requires less frequently- the old ones lasted 4 years. I order a new replacement kit, it came quickly and is now installed. This will be our first heatwave of the year so it is up and running just in time
Roof Top 7000 Evaporative Cooler Filter Pad Kit for Units 2018 or Newer
Items installed successfully and working well so far.
Water Distributor P Grey 1/2" 4500/5900 2018 and Newer
Hi there,
Thank you for taking the time to leave a review for our Water Distributor P Grey! We are happy to hear that it is working well for you. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!
Best,
Customer Service Team
Our order arrived in a good time. When an item was missing, they responded quickly and delivered the product. We will definitely do business here again.
it did not match my controller, and did not work after i spent around $7.00 for battery's
We are sorry you ordered the wrong remote. Contact customer service and we will see if we can get you the correct version.
I have been buying replacement parts and supplies for my Bonaire Durango evaporative cooler. The parts always get here quickly and are always exactly what I ordered. Thank you.
This is my third Bonaire. One on my house and one on the garage. The oldest one, about 10 years old, became heavily scaled after I failed to keep the bleed off line open to keep the TDS down.
I ordered some replacement hardware but received used or defective items. I emailed customer service, and they quickly sent out a replacement. While things don’t always go perfectly, this company was prompt in resolving the issue. I will continue to support this company whenever I need parts. Thank you!
It doesn’t work with my unit.
We apologize that our product did not meet your expectations. Please provide us with more information about your unit so we can better assist you. Thank you for your feedback.
Great product, easy to install. Light. Durable material would recommend it to everyone.
the company answered questions very fast shipping is accurate and all myquestions about my cooler have been correct and I thank the company for such accurate polie employees