Reviews

Third season. Already had to replace block pads, pump($160.00), and now the remote($20 +$12 shipping...really?) quit working. 1st Replacement remote didn't fix the problem. So they sent a second remote, obviously from a totally different model, that oddly enough, didn't work either. 3 different remotes with no results. Told them that it worked manually but not with remote, must be something with circuit board(another $100),as another person stated, when replaced, fixed their remote problem . Was told: circuit board can't be the problem if it still works manually. If 3 different remotes didn't solve the problem the issue is in the cooling unit itself. Said I should pay some ac tech to come figure out the problem with THEIR UNIT ! $500 for unit, $200 for new block pads,pump and remote that doesn't work, and now another $100 for a circuit board that I would have to pay an ac tech to come install way out in the country for who knows how much? It is just to much. I will never buy or recommend a bonaire evaporative cooler to anyone ever again. Back to the old school swamp coolers that last for years and way less maintenance and repair costs for me. On the plus side it does blow a lot of air if you can put up with noise it makes. I hope you have better luck.

I love it. so, i bought another one. the only thing is I increased the size of the holes to water the pad as they kept getting clogged with lime and dirt. I would recommend making the process to remove and clean the drip bar EASIER, as the tube is quite short. perhaps make the holes a bit larger on your end. THANK YOU!

Works great so far a lot air pressure bought this for summer time and to avoid using the ac it’s helped with the hot days that are already starting here in California definitely happy I made the purchase.

I returned the fan as I didn’t need it. Apparently your customer service employee won’t go locate it as it got sent to wrong freight department at your business. I basically was told to pound sand and “we’re not wasting employee time to find it” You guys set the bar on how not to take care of customers. You lost one today

Don’t know yet

We bought the Bonaire 4500 cooler and it has been a life changer. I thought it was the end when I had to replace the media pads last year. We bought the replacement pads at Home Depot not realizing they were a knock off and not made by Bonaire. The smell was HORRIFIC, my daughter called it "giraffe enclosure smell". After 3 days of soaking, washing and running the cooler I had to return because of the smell. Fast forward to this year, I came directly to the company and ordered the pads. I'm so happy, no nasty smell! It's a shame Home Depot does not sell the genuine media pads because the ones they sell in store are awful. We have our wonderful cooler back and just as happy as the day we bought it.

Can’t say enough. We went from compresser AC and got a Durango. Day and night difference. 10 of our friends and neighbors switched. It’s so efficient for power. Freezes us in a good way. LOVE YOU GUYS. YOU CHANGED MY WORLD. Have units in the house and cabin and pottery studio. Thank you!

Great product and easy to install.

The new pump doesn't work, it comes on the fan works but the pump won't pump water something else must be wrong.

they work great and i have no leaks

Absolutely impressed with the Bonaire Durango cooler. Second one in second house. They work awesome.

they work great

Going on 3 yrs and works great. My electricity bill was crazy with AC/HVAC my first summer in new house in New Mexico and AC needed recharge often. It cost me about $500-$600. After I installed, my electricity bill went down 50% and paid for itself in 6 months. I just remounted on window for the third year and noticed I need a new float, it had lots of hard water buildup so I’ll get one at Home Depot tomorrow. I rinse pad often and it’s held up so far. Easy install, Remote control, it’s awesome. I even plug power cord into a Defiant smart plug and I can turn it on and off with my phone, even when I’m not home.

I have used Bonaire to order parts for 14 years. They always send my order correct and fast.

Great padslast long easy to clean

Premium Durango Window Pad Kit 4500/5900 (Includes Retainer Clips)

Four years ago I replaced my aging metal evaporative cooler with a Bonaire. It came with pads already of course and while I used to have to change the pads every year, the Bonaire requires less frequently- the old ones lasted 4 years. I order a new replacement kit, it came quickly and is now installed. This will be our first heatwave of the year so it is up and running just in time

Roof Top 7000 Evaporative Cooler Filter Pad Kit for Units 2018 or Newer

Items installed successfully and working well so far.

Water Distributor P Grey 1/2" 4500/5900 2018 and Newer

Our order arrived in a good time. When an item was missing, they responded quickly and delivered the product. We will definitely do business here again.

it did not match my controller, and did not work after i spent around $7.00 for battery's

I have been buying replacement parts and supplies for my Bonaire Durango evaporative cooler. The parts always get here quickly and are always exactly what I ordered. Thank you.

This is my third Bonaire. One on my house and one on the garage. The oldest one, about 10 years old, became heavily scaled after I failed to keep the bleed off line open to keep the TDS down.

I ordered some replacement hardware but received used or defective items. I emailed customer service, and they quickly sent out a replacement. While things don’t always go perfectly, this company was prompt in resolving the issue. I will continue to support this company whenever I need parts. Thank you!